Policies & Terms

Return Policy

We want you to be completely satisfied with your purchase from Greaup Auto Parts. Please review our return policy carefully.

30-Day Return Window

Most items can be returned within 30 days of purchase for a full refund or exchange, provided they are in original condition with all packaging and documentation.

Return Conditions

• Items must be unused and in original packaging
• All original tags and labels must be attached
• Return shipping costs are the responsibility of the customer
• A 15% restocking fee may apply for opened items

Non-Returnable Items

• Special order items and custom products
• Electrical components that have been installed
• Opened fluid containers or chemicals
• Items marked as "final sale"

Shipping Policy

We strive to process and ship orders quickly and efficiently to get you the parts you need when you need them.

Processing Time

Orders placed before 2 PM EST are typically processed and shipped the same business day. Orders placed after 2 PM EST or on weekends will be processed the next business day.

Shipping Methods

• Standard Ground: 3-7 business days
• Expedited: 2-3 business days
• Express: 1-2 business days
• Freight: For large or heavy items (engines, transmissions)

International Shipping

We ship to over 50 countries worldwide. International shipping costs and delivery times vary by destination. Customers are responsible for any customs duties, taxes, or import fees.

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect

• Personal identification information (name, email, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment partners)
• Technical information (IP address, browser type, device information)

How We Use Your Information

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and services
• Send marketing communications (with your consent)

Data Protection

We implement appropriate security measures to protect your personal information. We do not sell or rent your personal information to third parties.

Terms of Service

By using our website and services, you agree to these terms and conditions.

Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

Product Information

While we strive for accuracy, we do not warrant that product descriptions, pricing, or other content on our site is complete or error-free.

Limitation of Liability

Greaup Auto Parts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

Warranty Terms

Our warranty coverage is designed to protect your investment in our quality auto parts.

Warranty Coverage

• New parts: 12-month limited warranty
• Used engines: 30-day to 12-month warranty (varies by product)
• Used transmissions: 30-day to 6-month warranty
• Labor coverage available with select warranty plans

Warranty Claims

To file a warranty claim, contact our customer service team with your order number and a description of the issue. Documentation may be required.

Warranty Exclusions

• Improper installation or misuse
• Normal wear and tear
• Damage from accidents or environmental factors
• Failure to follow maintenance requirements